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Customized Toy is dedicated to bringing joy and creativity to children's playtime while prioritizing safety above all else. Our flagship product, the wooden name puzzle, embodies this commitment through meticulous craftsmanship and adherence to the highest safety standards. Here's how we ensure your child's well-being:

Premium Materials: Our name puzzles are crafted from high-quality natural basswood boards, renowned for their smooth grain and splinter resistance. Each puzzle undergoes rigorous quality checks to meet our exacting standards, ensuring both safety and durability.

Non-Toxic Water-Based Paint: We use eco-friendly water-based paint, free from harmful chemicals like lead and heavy metals. This paint is not only vibrant and engaging but also odorless, guaranteeing a safe and enjoyable playtime experience for your child.

Rounded Edges and Sanded Corners: Every edge and corner of our name puzzles is meticulously sanded to remove any sharp or rough surfaces. This attention to detail not only enhances physical safety but also ensures that our puzzles are entirely child-friendly.

Certifications: Customized Toy puzzles have passed CPC, CE, and RSL-Phthalate certifications, further underscoring our commitment to safety and quality. These certifications provide you with the assurance that our products meet stringent international safety standards.

Our Promise: Your Child's Safety and Happiness

At Customized Toy, we prioritize the safety and happiness of every child. Our name puzzles are more than just toys; they're companions in the journey of childhood. With Customized Toy, you're not only choosing beautifully handcrafted and engaging toys but also peace of mind knowing that your child's well-being is our top priority.

Explore our range of name puzzles today and experience the dedication to safety and quality that makes Customized Toy a trusted choice for families worldwide. Thank you for entrusting us with the opportunity to be part of your child's world. Let's create cherished memories together, where safety and happiness go hand in hand.

WHAT INTERNATIONAL DESTINATIONS DO YOU CURRENTLY SHIP TO?

CustomizedToy proudly ships to 13 countries through trusted international e-commerce partners including YunExpress, Wanbang Express and 4PX. For a complete list of available destinations, please refer to the shipping table below or contact us directly for more information.

WHERE DO YOU SHIP FROM?

We currently operate from two warehouses: one located in Wyoming, USA, and the other in Shenzhen, China. Your order will be shipped from the warehouse that best suits the item and destination.

ORDER PROCESSING

Once your payment has been confirmed, you will receive an email confirmation. A second email with your tracking number will follow as soon as your order has been packed and is ready for shipping. Please note that the order confirmation is sent first, as we often receive inquiries about tracking numbers before the order is fully processed.

TOTAL DELIVERY TIME

Total Delivery Time = Processing Time (1-3 working days) + Shipping Time

Processing Time:
We take 1-3 working days to prepare your order. This includes arranging your items, especially if multiple items are ordered, to ensure everything is shipped accurately. Please note that we are typically off during weekends, as most carriers are also unavailable during this time.

Shipping Time:
Shipping time varies based on the destination and the items ordered. Regular shipping usually takes 7-14 business days. For locations like California and New York, delivery may be faster due to more frequent flights.

Additional Considerations:
During the peak season, particularly November to December, carriers may experience delays due to high traffic volumes. Some products may also require additional time for delivery and processing during this period. We appreciate your understanding and patience! 

 

INTERNATIONAL SHIPPING

We're excited to offer Standard Shipping to our international destinations via supported carriers. 
 

 

For information on pricing & shipping times, please refer to the table below.

 

*Please note: all estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.

Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

CONTACT US

If you have any further questions, please contact our customer services at service@customizedtoy.com

Thank you for choosing CustomizedToy. We strive to provide you with the best wooden products. Please read our return policy below:

1. Return Eligibility:

   • We accept returns for items received within thirty (30) days of the delivery date.
   • Products must be in their original, unused condition, including all original tags and labels.

2. Reasons for Return:

   • We offer free return and full refunds for the following reasons:
     • Missing or broken pieces.
     • Broken packaging.
     • Wrong product received.
     • Other problems caused by us.

3. Non-Returnable Items:

   • We do not accept returns if:
     • Items have been opened and used.
     • Items are directly damaged, broken, or lost by the customer.
     • Customer-made mistakes in ordering (e.g., wrong model, wrong quantity).

4. Customized Products:

   • Customized products follow different policies:
     • Full refund if the order is canceled within 24 hours of placing it.
     • 50% refund if canceled within 24 hours but production has started.

5. Initiating a Return:

   • If you need to return an item, please contact our customer service team at service@customizedtoy.com to discuss the details of the return before sending the item back.
   • Do not send items back directly without contacting our service personnel, as we will not issue a refund.

6. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the product is defective or was damaged during shipping.

7. Refund Processing:

   • Refunds will be issued to the original payment method used for the purchase within 3-5 business days of receiving the returned product.

8. Address Error:

   • In the case of customer address errors, the customer is responsible for both return and reshipping fees.

If you have any further questions or concerns, please feel free to reach out to our customer service team at service@customizedtoy.com.

Thank you for choosing CustomizedToy.

Sincerely,

CustomizedToy