Personalized Premium Leather Heart Bookmark

🎰👩💼We process orders between Monday and Friday👨💼🎰

Orders will be processed within 2 business days of ordering and shipped the next day after the processing day. Please note that we don't ship on weekends.

🚀To USA

• Standard Shipping (5-12 business days) - $5.99 (Free over $59)
• Fast Shipping (3-7 business days) - $12.00(Free over $120)
• Fast Shipping (3-7 business days) - $6.00(Over $59)

🚀To Rest of World:

• Standard Shipping (5-12 business days) - $5.99 (Free over $59)

🔥Please note that these are estimated delivery times only, therefore Customized Toy is not guaranteeing delivery dates.

🔥NOTE

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

Thank you for choosing CustomizedToy. We strive to provide you with the best wooden products. Please read our return policy below:

1. Return Eligibility:

   • We accept returns for items received within thirty (30) days of the delivery date.
   • Products must be in their original, unused condition, including all original tags and labels.

2. Reasons for Return:

   • We offer free return and full refunds for the following reasons:
     • Missing or broken pieces.
     • Broken packaging.
     • Wrong product received.
     • Other problems caused by us.

3. Non-Returnable Items:

   • We do not accept returns if:
     • Items have been opened and used.
     • Items are directly damaged, broken, or lost by the customer.
     • Customer-made mistakes in ordering (e.g., wrong model, wrong quantity).

4. Customized Products:

   • Customized products follow different policies:
     • Full refund if the order is canceled within 24 hours of placing it.
     • 50% refund if canceled within 24 hours but production has started.

5. Initiating a Return:

   • If you need to return an item, please contact our customer service team at service@customizedtoy.com to discuss the details of the return before sending the item back.
   • Do not send items back directly without contacting our service personnel, as we will not issue a refund.

6. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the product is defective or was damaged during shipping.

7. Refund Processing:

   • Refunds will be issued to the original payment method used for the purchase within 3-5 business days of receiving the returned product.

8. Address Error:

   • In the case of customer address errors, the customer is responsible for both return and reshipping fees.

If you have any further questions or concerns, please feel free to reach out to our customer service team at service@customizedtoy.com.

Thank you for choosing CustomizedToy.

Sincerely,

CustomizedToy