Personalized Name Wooden Puzzle

Customized Toy is dedicated to bringing joy and creativity to children's playtime while prioritizing safety above all else. Our flagship product, the wooden name puzzle, embodies this commitment through meticulous craftsmanship and adherence to the highest safety standards. Here's how we ensure your child's well-being:

Premium Materials: Our name puzzles are crafted from high-quality natural basswood boards, renowned for their smooth grain and splinter resistance. Each puzzle undergoes rigorous quality checks to meet our exacting standards, ensuring both safety and durability.

Non-Toxic Water-Based Paint: We use eco-friendly water-based paint, free from harmful chemicals like lead and heavy metals. This paint is not only vibrant and engaging but also odorless, guaranteeing a safe and enjoyable playtime experience for your child.

Rounded Edges and Sanded Corners: Every edge and corner of our name puzzles is meticulously sanded to remove any sharp or rough surfaces. This attention to detail not only enhances physical safety but also ensures that our puzzles are entirely child-friendly.

Certifications: Customized Toy puzzles have passed CPC, CE, and RSL-Phthalate certifications, further underscoring our commitment to safety and quality. These certifications provide you with the assurance that our products meet stringent international safety standards.

Our Promise: Your Child's Safety and Happiness

At Customized Toy, we prioritize the safety and happiness of every child. Our name puzzles are more than just toys; they're companions in the journey of childhood. With Customized Toy, you're not only choosing beautifully handcrafted and engaging toys but also peace of mind knowing that your child's well-being is our top priority.

Explore our range of name puzzles today and experience the dedication to safety and quality that makes Customized Toy a trusted choice for families worldwide. Thank you for entrusting us with the opportunity to be part of your child's world. Let's create cherished memories together, where safety and happiness go hand in hand.

🎰👩‍💼We process orders between Monday and Friday👨‍💼🎰

Orders will be processed within 2 business days of ordering and shipped the next day after the processing day. Please note that we don't ship on weekends.

🚀To USA

• Standard Shipping (3-10 business days) - $5.99 (Free over $59)
• Fast Shipping (1-7 business days) - $12.00(Free over $120)
• Fast Shipping (1-7 business days) - $6.00(Over $59)

🚀To Rest of World:

• Standard Shipping (10-25 business days) - $5.99 (Free over $59)

🔥Please note that these are estimated delivery times only, therefore Customized Toy is not guaranteeing delivery dates.

🔥NOTE

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

At Customized Toy we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.

Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble. 

ORDER CANCELLATION

If you are cancelling your order which has not yet to be shipped out, please kindly contact us via service@customizedtoy.com. For the fastest resolution, please include your order number. Thanks!

RETURN

All products come with a FREE replacement/refund warranty for 30 DAYS from the date of purchase.Only items that arrive in a physically damaged condition, has missing parts or accessories, defective or significantly different from the product description are allowed for a refund.To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be properly packed.

If you need to return/exchange your product, please contact us within 7 days from receiving your order. we will replace or refund your purchase after confirmation.Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

NOTES:

1. This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
2. Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
3. Please do not return the goods directly to the address attached to the shipping package. Not using the return address provided by our customer service mailbox will affect your return process.
4. To assure your refund please use a trackable mail service, we will not be responsible for missing packages.

The following information is needed to process your request:

• Your order number (order number should begin with “Toy-”)
• The name and email address used to place the order
• Detailed reasons for return
• Pictures or a video of the product that supports your reason

REFUND

If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund. Here are the circumstances in which refunds will be granted:

• If the product you’ve purchased is completely non-functional.
• If you did not receive your product within 60 business days after the date that your order has been placed.

Please Note:

• All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.
• Buyers are responsible for the cost of return shipping, If there is no product quality problem, due to the customer’s personal reasons, such as dislike/choose the wrong color/choose the wrong size…
• Customized Toy is responsible for the cost of return shipping, If product defective/damage /missing item/wrong item.
• We do not charge relisting fees.

If you have not received a refund, you can take the following steps:

• Check your bank or PayPal balance again (transaction may be delayed).
• Contact your bank/credit card company (it may take some time for your refund to be officially released, as it may take up to 3-5 business days to process the balance).

You cannot ask for a refund if:

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home for delivery, not picking up the packages as requested).
• Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not cleared by your country customs, delayed by a natural disaster, showed "delivered" in the tracking system, shipped in your mailbox but was lost).

More questions related, please contact us via email at service@customizedtoy.com.